NUR ALTAI TOUR! ACCEPTS BOOKINGS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:
“Terms and Conditions of Booking”
Outlined below are the Terms and Conditions governing the Booking Agreement between Nur Altai Tour and its clients. It is essential for all clients to carefully review, understand, and agree to these terms to ensure clarity regarding itineraries, booking reservations, and payment conditions.
By submitting a completed booking form, you (and any other individual on whose behalf you are booking) confirm your acceptance of these Terms and Conditions in full.
- BOOKING AND PAYMENT POLICY
To confirm your reservation, a completed booking form and a deposit must be submitted at the time of booking.
Deposit Terms:
| Tours that include domestic flights |
$500 USD per person |
| Other tours |
$200 USD per person |
Once we receive your booking request, we will respond within 2–3 working days with a confirmation of your booking and an invoice. Please note that your booking will not be finalized, nor will it be considered under contract, until the deposit has been received.
Payment Terms:
– The outstanding balance must be paid “30 days prior to the departure date”.
– For bookings made less than “30 days prior to departure”, full payment is required at the time of booking.
– If the balance is not paid by the due date, Nur Altai Tour reserves the right to cancel the booking and apply the cancellation charges outlined below.
Important Notice:
Nur Altai Tour does not accept responsibility for payments sent via postal services. Note: We will provide confirmation of your successful booking at the earliest opportunity. Payment is accepted by bank transfer, international money transfer service, or credit card.
- CANCELLATION POLICY
Any cancellations will incur a service fee of “US$100 per person”. The deposit is non-refundable, except in cases where the credit is applied to another trip within one to two years. The following cancellation fees will apply if you cancel your reservation after full payment has been made:
| Period Before Departure |
Cancellation Charge Amount |
| (Upon receipt of your cancellation notice by us) |
Minimum Non-Refundable Fee |
| Deposit |
non-refundable |
| 22-29 days prior to departure |
30% of the cost |
| 14-21 days until day of arrival |
40% of the cost |
13 Days or Less Before Departure (or in the
event of failure to join the tour) |
50% of the cost |
The dates mentioned refer to the date we received your written notification of cancellation. We strongly recommend that you protect your booking by purchasing comprehensive travel insurance. Once our services have commenced from the point of your arrival in Mongolia, no refunds will be issued for unused trip arrangements for any reason. This includes but is not limited to, unused hotel accommodations, meals, sightseeing activities, trekking days, or any other charges associated with your trip. Please note that the trip cost is quoted as a package price, and no credits or reimbursements will be provided for services not utilized.
- GROUP AND PRIVATE TOUR POLICY
– “Group Tours” – Our fixed group tours are based on a minimum of 1 participant. Hotel accommodations are based on twin-room occupancy. A single-room supplement is available upon request.
– “Private Tours” – Prices for private tours are based on a minimum of 2 participants. If the number of participants is fewer than 2, the tour can still proceed with an additional fee.
Please note that all extra charges, including optional activities not listed in the tour itinerary, must be covered by you.
- PRICING POLICY
The prices listed on our website are accurate at the time of publication. However, we reserve the right to modify any prices, services, or details on our website at any time, including before or after entering into a contract with you. Please note that any price changes made to our website after you have signed a contract with us will not affect your agreement. Your trip will be charged at the price specified in your contract.
- PASSPORTS AND VISAS
Visa Support and General Information on Visa Requirements
Visa Requirements and Planning:
Clients are responsible for ensuring they meet all relevant international passport and visa requirements well in advance of their arrival in Mongolia. This includes understanding visa requirements, the duration of their stay, and any travel restrictions.
You can apply for a visa at the Mongolian embassy or consulate in your home country using our tour confirmation letter, which will be provided after your booking deposit is received. If there is no Mongolian embassy or consulate in your country, a one-month visa can be obtained upon arrival at Ulaanbaatar’s airport or railway station.
General Guidance:
While we are happy to provide general guidance on visa requirements, it is ultimately your responsibility to confirm the most up-to-date information before your trip, as regulations are subject to change.
Additional Resources:
For further details, refer to our **Mongolia Fact File** and **Frequently Asked Questions (FAQ)** section.
- INSURANCE
At NUR ALTAI TOUR, we prefer and accommodate our clients’ safety, convenience, and enjoyment first because this is the most important aspect of our business. Travel insurance must be reliable and comprehensive whenever you travel abroad. We recommend WorldNomads.com, which is well-managed, flexible, and reliable in its arrangements.
- YOUR RESPONSIBILITIES
By booking with Nur Altai Tour, you acknowledge and accept the inherent risks and hazards associated with our tours. You agree to take full responsibility for your actions and personal safety throughout the journey.
You and your fellow travelers should be in suitable physical condition to participate in the chosen itinerary and be aware of the potential risks inherent in adventure travel. If you follow a special diet or have any health issues or conditions, you must inform us at the time of booking.
You are responsible for covering your own personal equipment, gratuities, airport taxes, visa fees, vaccinations, additional food and beverages, personal spending money, travel insurance, and any other activities or provisions not included in the itinerary. To ensure the safety, comfort, and well-being of you and your group, you are required to follow the instructions of the tour guide at all times. We kindly request that you treat all Nur Altai Tour staff—including tour guides, drivers, cooks—and fellow travelers with respect throughout the journey.
**Code of Conduct and Complaint Policy**
Inappropriate behavior, including physical altercations, verbal abuse of other travelers or staff, or any actions that disrupt the comfort of others, is strictly prohibited. Any individual engaging in such behavior will be required to leave the tour without compensation. Smoking inside any vehicle is also strictly prohibited.
- OUR RESPONSIBILITIES
At Nur Altai Tour, ensuring the highest quality of service and fulfilling travel arrangements as agreed upon at the time of booking are our top priorities. However, certain circumstances fall outside our responsibility, including airline delays or accidents, loss of luggage, medical issues, or customs regulations. Our liability is limited to the cost of your travel arrangements as outlined in your booking agreement.
Please note that adventure travel inherently carries a higher level of risk than other forms of travel. While we make every effort to inform you and your companions of potential risks, we also take proactive steps to minimize these wherever possible.
- COMPLAINTS
At Nur Altai Tour, we are committed to providing you with the best possible experience. If any issues or complaints arise, we ask that you notify us immediately to ensure we can address and resolve them promptly.
During your trip, if a problem occurs, it is essential to inform your tour leader as soon as possible. Many issues can be resolved on the spot to ensure your continued enjoyment of the tour.
If the matter cannot be resolved locally, please notify us in writing within 14 days of your return to your home country, providing all relevant details and supporting information. We will give your concerns our immediate attention and do our utmost to resolve them to your satisfaction. Please note, if you do not follow this straightforward procedure, we cannot accept responsibility for any unresolved issues, as we would have been deprived of the opportunity to investigate and rectify the situation. We are committed to resolving any issues related to our company with urgency and professionalism.
- ITINERARIES AND FLEXIBILITY
In addition to the itineraries listed on our website, it is common for custom tours to be arranged through flexible agreements between the tour operator and the traveler. In such cases, the itinerary will be based on the tour the traveler has registered for rather than the standard itineraries listed in the agreement.
While Nur Altai Tour strives to avoid changes to confirmed itineraries without valid reasons, unforeseen circumstances may occasionally necessitate modifications. In such cases, we will take prompt and appropriate action to address the situation. We appreciate your understanding of the importance of adapting to the conditions at the time.
If any significant changes to the itinerary are required during the tour, we will notify you as early as possible and take all necessary measures to minimize inconvenience.
- PAYMENT METHODS
We accept payments via major credit cards, including Visa, MasterCard, and American Express, as well as wire transfers. Please note that when paying by credit card through our online payment system, a 4.2% bank processing fee will be automatically added to the total amount. This fee will be reflected in the final payment amount upon reaching the card payment page. If you wish to avoid this fee, you may choose to pay via wire transfer or other available payment options. When you make a payment by card, it will be processed through Golomt Bank’s e-Merchant system. Once you click the payment button, you will be redirected to GOLOMT BANK’s secure website to complete your transaction.
Due to international banking regulations, card transactions may occasionally fail. Based on our experience, this is often related to foreign banks declining transactions due to card limits or other restrictions. In such cases, we recommend trying alternative payment methods or contacting your bank to verify whether there are any restrictions or limits on your card transactions.
When making a payment via wire transfer, please ensure that you include the following details on the transfer form: Your Full Name, Email Address, Phone Number, Tour Name.
“Important Notes:”
– Nur Altai Tour will not be responsible for any discrepancies in the payment amount due to transfer fees charged by the sending or receiving financial institutions.
– Your tour reservation will be confirmed and able to proceed only after full payment has been received. If the payment received by Nur Altai Tour is incomplete, the customer or agent will be required to settle the remaining balance prior to the start of the tour.
If you have any questions or concerns regarding payments, please click “here” to contact us.
- LEGAL TERM
All terms and conditions outlined by Nur Altai Tour are governed by and enforced under Mongolian law. Any disputes arising from these terms must be resolved through the Mongolian legal system and in a Mongolian court.
Should you require further action upon your return, we are committed to working towards a mutually agreeable resolution. However, it is essential that you notify us in writing within 21 days of the tour’s completion date to ensure we can address your concerns promptly and effectively.
Nur Altai Tour is a registered company in Mongolia, operating under Company Registration
Number 3074676. Our company is officially recognized by the Mongolian Ministry of Roads,
Transport, and Tourism, ensuring compliance with national standards and regulations.
