Terms & Conditions — Nur Altai Tour

1. Tour and Car Rental Bookings

To book a tour or car rental with Nur Altai Tour, please complete the following steps:

1. Submit a booking form: Complete and submit the booking form on our website.
2. Pay the deposit: Your booking is confirmed once we receive the required deposit:
   • Tours that include domestic flights: USD 600 per person.
   • Other tours: USD 300 per person.
   • Car rentals: As specified in your quotation.
3. Complete your guest details: Log in to the Guest Portal on our website and provide all required information and documents.
4. Pay the remaining balance: Complete your payment before your tour or car rental begins, by the payment deadline specified in your booking confirmation.

2. Our Liability to You

Nur Altai Tour LLC is responsible for delivering the travel arrangements described in your confirmed booking, including services provided directly by us and those delivered by subcontractors on our behalf.

To the extent permitted by applicable law, we cannot accept responsibility for airline accidents or delays, baggage loss caused by airlines, or disruptions resulting from medical requirements or customs regulations beyond our control. Where legally permitted, our total liability is limited to the total price of the travel arrangements booked with us. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or restricted.

Adventure travel involves inherent risks, particularly in remote locations and during outdoor activities. We will take reasonable care to identify foreseeable risks, explain relevant precautions to you and your travel companions, and take practical steps to reduce those risks wherever reasonably possible.

Payment Terms

The remaining balance must be paid no later than 30 days before your tour departure date. Bookings made within 30 days of departure require full payment at the time of booking.

If payment is not received by the due date, Nur Altai Tour LLC reserves the right to cancel your booking and apply the cancellation charges below.

Payments may be made by bank transfer, international money transfer service, or credit card. Your booking confirmation will be issued once the required payment has been received.

3. Cancellation Policy

All cancellations must be submitted in writing. Cancellation charges are calculated from the date Nur Altai Tour receives your written cancellation notice.

The deposit is non-refundable. However, it may be transferred as credit toward another trip within one to two years, subject to prior written agreement with Nur Altai Tour.

A USD 100 service fee per person applies to all cancellations. The non-refundable deposit is the minimum cancellation charge; where a percentage-based charge is higher, that amount applies instead.

Once your tour has started in Mongolia, no refund will be provided if you need to return home unexpectedly, discontinue the tour, or leave early for any reason, except where required by applicable law. The tour is sold as a package, and no refunds or credits will be issued for unused accommodation, meals, activities, trekking days, or other included services.

We strongly recommend comprehensive travel insurance covering cancellation, trip interruption, and emergency return travel.

4. Pricing Policy

The prices listed on our website are accurate at the time of publication. However, we reserve the right to modify any prices, services, or details on our website at any time, including before or after entering into a contract with you. Please note that any price changes made to our website after you have signed a contract with us will not affect your agreement. Your trip will be charged at the price specified in your contract.

5. Passports and Visas

Passport and Visa Requirements

You are responsible for ensuring that your passport and any required visas meet the entry requirements for Mongolia and any transit countries. Please check the permitted duration of your stay and any applicable travel restrictions well before departure.

If required for your visa application, Nur Altai Tour will provide a tour confirmation letter after receiving your booking deposit. Visa requirements and application procedures may change, so please confirm the latest information with the relevant Mongolian embassy, consulate, or official immigration authority before travelling.

Passport Submission for Domestic Flights and Border Permits

For tours that include domestic flight tickets or travel within restricted border areas, we require a clear, high-quality image of your passport’s identification page to arrange flight tickets and obtain the necessary permits.

Please upload the image through the Submit your passport section of your Guest Portal. All details must be clearly legible, with the entire identification page visible and free from glare, blur, or cropped edges.

We treat your personal information as confidential. Your passport image will be used only to arrange the required flight tickets and border permits, and shared only with the airlines, authorised booking agents, and relevant military or border authorities responsible for these arrangements.

Visa Guidance and Further Information

We are happy to provide general visa guidance; however, you remain responsible for confirming and meeting the requirements applicable to your nationality and travel plans.

For additional information, please refer to our Mongolia Fact File and Frequently Asked Questions (FAQ) section.

6. Insurance

At Nur Altai Tour, we prioritise our clients’ safety, comfort, and enjoyment, as these are the most important aspects of our business. Whenever you travel abroad, you should have reliable and comprehensive travel insurance. We recommend WorldNomads.com for its flexibility and reliability.

7. Your Responsibilities

By booking with Nur Altai Tour, you acknowledge and accept the inherent risks associated with adventure travel. You are responsible for your conduct, taking reasonable precautions for your personal safety, and following the safety instructions provided throughout your journey.

Physical Fitness, Health, and Dietary Requirements

You and everyone included in your booking must be in suitable physical condition to participate in your chosen itinerary.

At the time of booking, you must inform us of any allergies, dietary restrictions, pre-existing medical conditions, diagnosed illnesses, physical limitations, or other health concerns that may affect your participation or require special arrangements. This information must be submitted through the message section for contacting our team in your Guest Portal, before your arrival. You must also notify us promptly of any subsequent changes.

Failure to provide complete and accurate information may affect our ability to accommodate your needs or respond appropriately to an emergency. To the extent permitted by applicable law, Nur Altai Tour will not be responsible for problems arising directly from your failure to disclose relevant information.

Personal Expenses and Safety

You are responsible for the cost of personal equipment, gratuities, airport taxes, visa fees, vaccinations, additional food and beverages, personal spending, travel insurance, and any activities or services not expressly included in your confirmed itinerary.

For your safety and the well-being of the group, you must follow the tour guide’s safety instructions and reasonable directions throughout the tour. Smoking inside any tour vehicle is strictly prohibited.

Code of Conduct

You must treat all Nur Altai Tour staff—including guides, drivers, and cooks—as well as fellow travellers and local hosts with courtesy and respect.

Physical violence, threats, harassment, verbal abuse, offensive language, aggressive behaviour while intoxicated, and other conduct that compromises anyone’s safety or well-being are strictly prohibited. This includes intimidating staff, provoking confrontations, or directing unjustified anger toward them.

Anyone engaging in such behaviour may be required to leave the tour without a refund or compensation, subject to applicable law.

8. Our Responsibilities

At Nur Altai Tour, providing the highest quality of service and fulfilling the travel arrangements agreed upon at the time of booking are our top priorities. However, certain circumstances fall outside our responsibility, including airline delays or accidents, loss of luggage, medical issues, and customs regulations. Our liability is limited to the cost of your travel arrangements, as outlined in your booking agreement.

Please note that adventure travel inherently carries a higher level of risk than other forms of travel. We make every effort to inform you and your companions of potential risks and take proactive steps to minimise them wherever possible.

9. Reporting Problems and Complaints

At Nur Altai Tour, we are committed to providing a high standard of service and handling complaints promptly and professionally.

If a problem arises during your tour, please inform your tour guide as soon as possible so that we have an opportunity to resolve it on the spot. This includes concerns about services or inappropriate behaviour by staff, fellow travellers, or anyone involved in your tour.

If the issue requires management’s attention, please ask your guide to contact Nur Altai Tour management immediately. If your complaint concerns the guide, or you feel uncomfortable reporting it through them, please contact management directly.

If the matter remains unresolved, please submit a written complaint to Nur Altai Tour within 14 days of your return to your home country, including all relevant details and supporting information. We will investigate your concerns promptly and make every reasonable effort to reach a satisfactory resolution.

Please give us a reasonable opportunity to investigate and address concerns while your tour is in progress. If you could reasonably have reported an issue during the tour but did not, our ability to investigate or resolve it afterwards may be limited. To the extent permitted by applicable law, we will not be responsible for consequences that could reasonably have been avoided through timely reporting. This procedure does not affect your rights under applicable law.

10. Itineraries and Flexibility

In addition to the itineraries listed on our website, custom tours are commonly arranged through flexible agreements between the tour operator and the traveller. In such cases, the itinerary will be based on the tour the traveller has booked rather than the standard itineraries listed in the agreement.

While Nur Altai Tour strives to avoid changes to confirmed itineraries without valid reasons, unforeseen circumstances may occasionally necessitate modifications. In such cases, we will take prompt and appropriate action to address the situation. We appreciate your understanding of the importance of adapting to the conditions at the time.

If any significant changes to the itinerary are required during the tour, we will notify you as early as possible and take all necessary measures to minimise inconvenience.

11. Payment Methods

We accept payments via major credit cards, including Visa, Mastercard, and American Express, as well as wire transfers.

When paying by credit card through our online payment system, a 4.2% bank processing fee will be automatically added to the total amount. This fee will be displayed on the card payment page before you complete your transaction. To avoid this fee, you may choose to pay by wire transfer or another available payment method.

Card payments are processed through Golomt Bank’s e-Merchant system. Once you click the payment button, you will be redirected to Golomt Bank’s secure website to complete your transaction.

Card transactions may occasionally be declined due to international banking regulations, card limits, or other restrictions imposed by the issuing bank. If this occurs, we recommend contacting your bank to check for restrictions or transaction limits, or using an alternative payment method.

When making a wire transfer, please include your full name, email address, phone number, and tour name in the payment reference or transfer details.

Important Notes

• You are responsible for any transfer fees charged by the sending, intermediary, or receiving financial institutions. Please ensure that the amount received by Nur Altai Tour covers the full amount due.
• Your booking will be confirmed once the required deposit has been received. The remaining balance must be paid no later than 30 days before departure. For bookings made within 30 days of departure, full payment is required at the time of booking.
• If the amount received is insufficient, you or your booking agent must pay the outstanding balance by the applicable payment deadline.

12. Legal Terms

All terms and conditions set out by Nur Altai Tour are governed by and enforceable under Mongolian law. Any disputes arising from these terms must be resolved through the Mongolian legal system in a Mongolian court.

If further action is required after your return, we are committed to working towards a mutually agreeable resolution. However, you must notify us in writing within 21 days of the tour’s completion so that we can address your concerns promptly and effectively.

Nur Altai Tour is a registered company in Mongolia, operating under Company Registration Number 3074676. Our company is officially recognised by the Mongolian Ministry of Roads, Transport, and Tourism and operates in accordance with national standards and regulations.